Frequently Asked Questions
Everything you need to know about shopping with Uptownie.
How long does it take for my order to be delivered?
Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for the rest of the country. You will receive a tracking link via email once your order is dispatched.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn items with original tags intact. You can initiate a request through our returns portal or contact our customer support team.
How do I ensure I pick the right size for my body type?
Each product page features a detailed size chart with specific measurements. We recommend comparing these against your body measurements or a well-fitting garment you already own.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. A nominal COD handling fee may apply, which will be visible at the checkout page.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets to ensure a seamless checkout experience.
Are your fabrics pre-shrunk?
Most of our cotton and natural fiber garments are pre-washed to minimize shrinkage. However, we recommend following the specific care instructions on the label to maintain the garment's fit.